Returns & Exchanges

At Sterra SG, we are committed to ensuring your home remains a sanctuary of comfort and quality. If you are not completely satisfied with your purchase, our streamlined return policy allows for exchanges or refunds within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via our official portal or email with your order number and a brief explanation for the return.

• 2.
  Quality Inspection

  Ensure the product is in its original packaging and condition; our team will review your request and provide a return authorization within 2-3 business days.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with our logistics partner to collect the item directly from your home at a time that fits your schedule.

• 4.
  Refund Processing

  After our warehouse team verifies the returned unit, your refund or exchange will be processed and credited back to your original payment method within 7-10 working days.