Frequently Asked Questions
Everything you need to know about enhancing your home with Sterra.
What is the standard delivery timeframe for Sterra products?
Most orders are processed within 1-2 business days. Delivery typically takes 3-5 business days for local addresses, though larger appliances like water purifiers may require scheduled installation slots.
Do Sterra products come with a warranty?
Yes, all Sterra products come with a standard 1-year local warranty that covers manufacturing defects. Extended warranty plans are also available for specific items like our air purifiers and massage chairs.
How do I schedule an installation for my water purifier?
Once your order is confirmed, our logistics team will contact you via SMS or WhatsApp within 48 hours to coordinate a convenient date and time for our professional technicians to perform the installation.
What is your return and refund policy?
We offer a 7-day return policy for items in their original, unopened packaging. Please note that for hygiene reasons, certain products like used filters or personal care items cannot be returned once unsealed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options like PayNow. We also offer interest-free installment plans through partners like Atome and Grab PayLater.
How often should I replace the filters in my Sterra device?
To maintain optimal performance, we recommend replacing air purifier filters every 6-12 months and water purifier filters every 6 months, depending on your usage volume and environment.